Refund policy

This Refund Policy explains what kind of refund we can provide and how to apply for it.

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

If you have any questions or need more details about this Policy, please contact us at info@boardova.com

Returns
We have a 14-day return policy for orders from within the EU and Ukraine, which means you have 14 days after receiving your item to request a return. 

Orders outside the EU and Ukraine are not eligible for returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original shrink wrapped packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@boardova.com

Upon use of this function, we will promptly send you a confirmation by email containing the details of your withdrawal declaration as well as the date and time of receipt.

Please note that returns will need to be sent to the following address at your own cost:

For EU returns:

Spiral Galaxy Games LtdUnit B, 
Halesfield 20 Telford, 
TF7 4QU
United Kingdom

For Ukrainian returns:

Nova Poshta,
Warehouse No.2,
28 Budivelna str., Murovane,
81121, Ukraine

If your return is accepted, we’ll send you instructions on how and where to send your package at your own costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@boardova.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items (for merch orders)
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products or personalized items, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards, as well as returns for orders from outside the EU and Ukraine.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original shrink wrapped packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@boardova.com 

Contact Us
If you have any questions or suggestions regarding our Refund Policy, please contact us at info@boardova.com